Introduction

Premaha Wellness Pvt Ltd and its subsidiaries (collectively, “Premaha”Premaha,” “Company,” “we,” “us,” or “our”) respect your privacy and are committed to using your personal information to offer and provide an exceptional experience to our community members. This privacy policy (“Privacy Policy”) describes how we collection, use, storage, protect, and disclosure of your personal information (including the types of personal information we obtain), with whom we share it, and the choices available to you regarding our use of that information. This policy also describes the measures we take to safeguard your personal information.

Consent

1.1. By utilizing the features offered on the Premaha Services website, you consent to the collection, storage, processing, disclosure, and disclosure of your information in accordance with this Privacy Policy.

1.2. You acknowledge that you are providing your Personal Information voluntarily of your own accord.

1.3. You have the option to refrain from opt out of providing the Personal Information we seek to collect.

This Privacy Policy applies to your use of the Premaha websites, mobile websites, microsites, and platforms (“Websites”)..”). When you use and access our Websites, you accept and agree to both the Premaha Terms and Conditions and this Privacy Policy, including that we’ll share certain data and information with our service providers, such as third-party analytics.

If you do not agree to be bound to by the Privacy Policy, you should stop using the Platform immediately. By accessing and using our Platform you affirm that you have read and understood the Privacy Policy and that you understand, agree, and acknowledge to all the terms contained in both of them.

Agreement and Policy

THIS PRIVACY POLICY IS BOTH AN AGREEMENT HEREBY ENTERED INTO BY YOU AND PREMAHA, AND THE POLICY OF PREMAHA IN MAKING OUR SERVICES AVAILABLE TO YOU.

Our Commitment to Safeguard Your Information

We deeply appreciate the trust you place in us by sharing some of your most personal and sensitive details – this can include health-related information, as well as insights into your family, lifestyle, habits, and other sensitive aspects of your life. Please know that we are fully dedicated to honoring the privacy and confidentiality of any personal or health information you entrust to us. Our commitment is to safeguard it diligently and protect it to the highest standard.

Who We Are

The Websites are operated by Premaha Pvt Ltd, which includes Premaha and any other affiliated entities and subsidiaries, all of which are holders of your personal information. Further, “Social Media Pages” are the official social media pages we operate on social media platforms such as Facebook, Instagram, YouTube, Twitter, LinkedIn, and other social media platforms.

Why This Privacy Policy

This Privacy Policy is published in compliance with, inter alia:

1. Section 43A of the Information Technology Act, 2000;

2. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

This Privacy Policy states the following:

1. The type of information collected from the Users, including Personal Information and Sensitive Personal Data or Information relating to an individual;

2. The purpose, means, and modes of collection, usage, processing, retention, and destruction of such information; and

3. How and to whom Premaha will disclose such information.

Collection of Personal Information

This Privacy Policy covers the collection and processing of your personal data. Where this Privacy Policy refers to ‘personal data,’ it is referring to data about you from which you could be identified – such as your name, your date of birth, your contact details, and even your IP address.

The personal data we collect from you may include:

– Identity Data: which includes your full name, date of birth.

– Contact Data: which includes your billing address, delivery address, email address, and telephone number. When you message a Practitioner through the website, they will receive your message and email address.

– Financial Data: which includes bank account and payment card details.

– Transaction Data: which includes details about payments to and from you and other details of services you have purchased from us.

– Technical Data: which includes your IP address, operating system, browser type, browser version, time zone setting, and location.

– Profile Data: which includes your username and password, purchases or orders made by you, your website browsing history, demographic information such as age, gender, education level, and any information that you have made publicly available on our noticeboards and social media networks. We will also capture your interests, preferences, feedback, and survey responses. If you’re a practitioner, we will capture information about your work, photographs, biography, treatments offered, and languages spoken by Practitioners, average rating obtained from our evaluation using algorithms of ratings review, feedback survey results, and any other information you willingly provide.

– Assessment Data: information on qualifications and certification of Practitioners, contact logs data, performance, and ratings data.

– Health Information: We may collect certain health-related information that you provide to us in connection with the products and services we make available to you.

– User Feedback: By using this Website, you are agreeing that We may advertise your feedback on the Website and marketing materials.

– Data Retention: We will retain your information as long as we require this to provide you with the goods and services and for such period as mandated by the laws concerned.

– Marketing Communications: If you opt to receive marketing correspondence from us, subscribe to our mailing list or newsletters, enter into any of our competitions, or provide us with your details at networking events, we may use your personal data for our legitimate interests in order to provide you with details about our goods, services, business updates, and events.

– Device Permissions: We may also seek permissions to use camera, microphone, and phonebook/contact data at points where required.

– Legal Compliance: We will collect the above-mentioned data in accordance with Section 6 of the Digital Personal Data Protection Act 2023.

– Location Data: which includes your current location disclosed by GPS technology.

– Operational Data: including interaction with the Services and transcripts from calls, messages from “live chats” with all users of the site, including Users and Practitioners.

– Transaction Data: includes details of the Products and Services you have purchased from the website or app.

– Usage Data: information about how you use the Services. This includes how you interact with the Services, for example, how long you engage with Premaha at a time, how often a booking is made, and which parts of the Services you interact with and the features you use.

– Work-Related Data: We work with businesses to deliver our Services to their employees. If you are employed by one of those businesses, to use the Services you will need to sign up with us. We will collect information from you directly when you do this; we will also be able to associate this with information provided by your employer, such as your job title.

– Service Notes: we may collect information about our Service delivery, for example, instructions on how to access a building, address details, and email address details. You provide this information voluntarily. We pass this information on to the Practitioner and/or Client so that they can understand any specific access/similar requirements.

How We Collect Your Information

We may gather information directly from you, from trusted third-party partners, or through cookies and other automated tools. These sources include:

You: We collect information you provide when you visit our Websites, send us emails with inquiries, fill out our forms, upload content, create an account, subscribe to marketing communications or email alerts, attend events, participate in programs, interact with our employees and advisors, make purchases, respond to surveys, leave reviews, or engage with or “like” our Social Media Pages. You may also share details about your preferences, interests, and other general information.

Your Device or Browser: Certain details are automatically gathered from your device or browser whenever you visit our Websites, interact with our Social Media Pages or online ads, or open our emails. We analyze this information to understand how you engage with our content.

Third Parties: We partner with trusted third parties, such as analytics or advertising providers, who may collect data and share it with us. Additionally, some third parties may collect and process your information independently, following their own privacy policies and notices.

Social Media Platforms: Information may also be shared with us by social media platforms. To learn how these platforms handle and use your information, please review their respective privacy policies and adjust your settings accordingly.

Cookies: We utilize cookies (small files placed on your device or browser that help us recognize and remember you) and similar technologies to automatically gather information when you browse our Websites or interact with our emails. By using these tools, we can link details about your online engagement over time. We may also work with third-party advertising or analytics companies (like Google Analytics) to display ads on other websites. These companies use cookies or similar technologies to collect data about your interactions with our Websites and others, enabling them to deliver ads that better reflect your interests. We receive aggregated insights from these providers to gauge the effectiveness of our advertising. Any information collected via cookies or similar technologies may be connected to other data we have about you.

How We Use Collected Information

We may use the information we collect for purposes including, but not limited to:

Fulfillment: We gather and use your personal information to run our Websites, deliver the products and services you request, process your payments, and handle other related customer service tasks.

Communications: Your information helps us respond to your inquiries, provide requested details, and support you through customer service. We may also send you mobile notifications unless you choose to opt out.

Advertising: We use your information to show you advertisements online or through other channels, sometimes working with social media platforms and search engines to reach you.

Website Experience: Your information assists us in operating, maintaining, and improving our Websites, as well as understanding how people use them.

Personalization: We may tailor content, help, and instructions based on your interests, and share information about products, programs, events, and promotions from our company, affiliates, and partners that we believe you may find valuable.

Research: We may use your data for research and development related to our products and services, to substantiate advertising claims, and for market research and other related activities.

Security: Your information may help us investigate fraud, prevent security threats, address harmful activity, and protect our legal rights, as well as enforce our Terms and Conditions.

Surveys: We may invite you to participate in surveys or questionnaires, using your information to manage these activities.

Aggregated or De-identified Data: We may combine or anonymize the data we collect so it no longer identifies you. This aggregated or de-identified data can be used or shared freely for any lawful purpose.

Disputes: We may use your information to resolve conflicts, address technical issues, safeguard our rights or property, and uphold our Terms and Conditions.

Legal Obligations: We use your information to meet legal and regulatory requirements, as well as to respond to inquiries from courts or government authorities.

How We Share Your Information

Our policy is not to disclose your personal information except in the limited circumstances described here:

Marketing: We may use your personal data to contact you about our latest news, our products, or our services (we call this marketing). You will receive marketing communications from us if you have:

– subscribed to receive marketing communications from us; or

– purchased our products or services, and you have not opted out of receiving marketing from us when providing us with your e-mail address or contact number.

To unsubscribe from marketing emails at any time, please click on the unsubscribe link at the bottom of any marketing email, or you can contact us. We will get your express opt-in consent before we share your personal data to any third party for its own marketing purposes.

Service Providers: Our service providers provide us with a variety of administrative, statistical, and technical services. We will only provide service providers with the minimum amount of personal data they need to fulfil the services we request, and we stipulate that they protect this data and do not use it for any other purpose. We take these relationships seriously and oblige all of our data processors to sign contracts with us that clearly set out their commitment to respecting individual rights, and their commitments to assisting us to help you exercise your rights as a data subject. The following is a list of the type of trusted service providers we use:

– Booking Platform Providers

– Website Developers

– Analytics Providers

– Payment Processors

– Online Marketing Providers

– Client Relationship Management System Providers

Practitioners: When you make a booking via the Website or the Premaha Services, our practitioners may process your personal data on our behalf as one of our Service Providers. However, if you seek our practitioners’ services without our involvement, then you understand that they will be processing your personal data as an independent data controller, and we shall have no control, nor have any responsibility or liability in respect of their use of your personal data.

Business Transfers: If (i) we or any of our affiliates undergoes a business transition or change of ownership, such as a merger or acquisition by another entity, or (ii) if any of our assets are or may be transferred to another entity, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may be required to disclose or transfer the personal information we have collected from you. As part of the business transfer process, we may share certain of your personal information with lenders, auditors, and third-party advisors, including attorneys and consultants.

Safety: We may review, scan, or analyse your communications on the website between the User and the Service provider and/or Practitioner for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, and customer support purposes. These activities are carried out based on legitimate interest in ensuring compliance with applicable laws and our Terms, preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.

Other Third Parties: We may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Company; (b) protect and defend the rights or property of Company; and, (c) act under exigent circumstances to protect the personal safety of users of Company or the public.

– With your consent.

– With third parties who work on our behalf provided such third parties adhere to the data protection principles set out in the IT Act, 2000 (21 of 2000) and other applicable legislation, or enter into a written agreement with Us requiring that the third party provide at least the same level of privacy protection as is required by such principles;

– To comply with laws or to respond to lawful requests and legal process;

– To protect the rights and property of Us, our agents, customers, and others including to enforce our agreements, policies, and terms of use.

The above-mentioned information will be protected in accordance with RIGHTS AND DUTIES OF DATA PRINCIPAL of Digital Personal Data Protection Act 2023 & at the time of request, summon, or any other communication by Government of India, Hon’ble & Officers will be shared with them.

Information You May Collect as a User or Practitioner

If you are a Practitioner, you are responsible for ensuring that you comply with applicable data protection law in respect of any personal information that you collect about Users in the course of your provision of the Services. Premaha does not accept any responsibility for this processing of personal data.

If you are a User, you are responsible for any misuse of personal information that you may collect in the course of your receipt of the Services. Premaha does not accept any responsibility for this processing of personal data.

Company’s Service Providers

We carefully vet all service providers we work with to ensure they maintain strong data protection and information security standards. We only share the personal data necessary for them to perform the services requested. In some instances, these third parties may use the data they collect for their own purposes, such as combining your data with other information they have to enhance their offerings. Our service providers must meet stringent requirements outlined in our contracts, including strict limits on how long they can retain your data.

Sale or Sharing of Personal Information

We do not sell your personal information in exchange for monetary compensation. We may disclose your personal information by allowing certain third parties (such as social networks and online advertising services) to collect your personal information via automated technologies on our Websites for social networking and cross-context behavioural advertising purposes. We also may disclose your personal information to certain affiliated companies or promotional partners to serve you with content or offers that may be of interest to you. Under Indian law, these kinds of disclosures may be considered a “sale” when the personal information is exchanged for non-monetary consideration, or “sharing” when the personal information is disclosed for cross-context behavioral advertising purposes. You have the right to opt out of these types of disclosures of your information. We do not have actual knowledge that we sell, or share for cross-context behavioral advertising purposes, the personal information of minors under 13 years of age.

Your Privacy Choices

You can control the information we collect and use in the following ways:

– Location Information: You can disable location-based services on your mobile device or web browser by adjusting the settings on your device or browser. This will prevent our Websites from accessing your location information. Note that some services may not be available if you disable location-based services.

– Emails: You can unsubscribe from marketing emails by clicking the unsubscribe link in the footer of such emails.

– Online Advertising: We may use more than one third-party company for placing this advertising, which would require you to opt out of each company. Please note that even after opting out of interest-based advertising, you may still see Company’s advertisements that are not interest-based (i.e., not targeted toward you). Also, opting out does not mean that Company is no longer using its tracking tools—Company still may collect information about your use of our products and services even after you have opted out of interest-based advertisements and may still serve advertisements to you based on information it collects via those products and services.

– Social Media: This privacy policy does not cover the privacy and security practices of social media platforms on which we have Social Media Pages. Please review the terms, policies, and settings of those social media platforms if you have questions about how they collect and use your data.

– Disabling Cookies: Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. Visitors to our Websites who disable cookies will be able to browse certain areas of the Website, but some features and functions may not work.

Third-Party Analytics: We use automated devices and applications to evaluate usage of our Website. We also may use other analytic means to evaluate our Websites. We use these tools to help us improve our Websites’ performance and user experiences. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/. You can also download the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

Supported Web Browsers and Do Not Track Signals

We recommend that you use the latest web browser versions to optimize your experience. Older web browser versions may not be able to access or utilize all pages on our Websites as intended. At this time, we do not recognize or respond to browser-initiated “Do Not Track” signals, and our Websites may continue to collect information in the manner described within this Privacy Policy.

External Links

For your convenience, our Websites may enable you to navigate to third-party websites or downloadable apps, or other products or services, including social media networks (collectively, “Third Party Sites”) through links on our Websites, over which Premaha has no control. When you click on one of these links, you are leaving our Websites and accessing Third Party Sites. Including a link to those Third Party Sites is not and should not be viewed as an endorsement by, or affiliation with Premaha of that Third Party Site, its operator, or its contents or services. Your rights and obligations when accessing those Third Party Sites are not governed by our Privacy Policy (or our Terms and Conditions). We encourage you to review the privacy statements of websites or apps you choose to link to from our Websites so that you can understand how they collect, use, and share your information.

Confidentiality and Security

We take steps to help protect the confidentiality and security of your information. We pride ourselves on taking all appropriate security measures to protect your information against loss, misuse, and unauthorized access, or disclosure. We use reasonable security measures to safeguard the confidentiality of your personal information, such as secured servers using firewalls. Unfortunately, no website or internet transmission is ever completely 100% secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Your transmissions are, therefore, at your own risk.

We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. To help maintain the security of your personal information, we ask that you please notify us immediately of any unauthorized visit, access, or use of the Websites, or the loss or unauthorized use of your account, or user access information (e.g., username or password). Notwithstanding anything contained in the Privacy Policy or elsewhere, Premaha will not be held responsible for any loss, damage, or misuse of User Information, as collected in accordance with the Terms, if such loss, damage, or misuse is attributable to negligence on the part of the User, any third party, or due to a force majeure event.

Premaha also assists the practitioners to maintain and organise such information. Premaha may, therefore, retain and submit all such records to the appropriate authorities, or to doctors who request access to such information.

The proper way of Premaha is assisting the clients to access information relating to them. Premaha may, therefore, retain and submit all such records to the relevant clients, or to their practitioners.

If the User is accessing couples sessions or family sessions, the Wellness Professional may disclose Personal Information to the User’s partner or family respectively in service of ethical treatment.

Security

Premaha takes the protection of your information very seriously. Where we have given you a password that enables you to access certain parts of our Website or the Premaha Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Your Rights

As a valued User of Premaha, you have several important rights regarding your User Information. You have the right to seek confirmation and access to how your information is being processed, ensuring transparency and trust. If you notice any inaccuracies in the information you’ve shared, please let us know so we can correct it promptly. Should you wish to limit or stop the collection and use of your information, you have the right to request this, and we’ll respect your wishes. Additionally, if you have any concerns or grievances about how your information is handled or used, we are here to listen and address them with care and attention. In the unfortunate event of your death or incapacity, you can even nominate someone to exercise your rights on your behalf. Just send us an email, and we’ll guide you through the process. At Premaha, we are committed to ensuring that your experience with us is both secure and respectful.

Data Retention and Deletion

We will retain your personal information only as long as we need it to achieve the purposes of this Privacy Policy, or other notices that are provided at the time of collection, taking into account applicable statutes of limitation and records retention requirements under applicable law.

Children

If you are under 18, or the age of majority in the jurisdiction in which you reside, these tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. In any case, We will not be liable for any cause of action that arose due to non-compliance with this section.

Changes to Privacy Policy

We may revise this Privacy Policy occasionally. The most recent version, which will always be available at Premaha/privacy-policy, will govern how we handle your information. If we make what we consider to be significant changes, we will alert you by updating the effective date at the top of the page. We encourage you to check this page periodically to stay informed about any updates.

If you continue using the Services or accessing the Website after we have notified you of any changes or posted them on the Website, you are agreeing to the updated terms.

Governing Law & Dispute Resolution

At Premaha, we aim to handle any differences with care and respect. Our Terms will be governed by the laws of India. Should any disputes arise between Premaha and our users regarding these Terms, we will seek to resolve them through a fair and collaborative process. Disputes will be referred to a single Arbitrator, chosen together by both parties. If we can’t agree on an Arbitrator, we’ll follow the procedures set out in the Arbitration and Conciliation Act, 1996, to appoint one.

The arbitration will take place in New Delhi, and the proceedings will be conducted in English. We’ll share the costs of arbitration equally, apart from each party’s own legal fees. The Arbitrator’s decision will be final and binding. Should it be necessary, the courts in New Delhi will have exclusive jurisdiction to handle any legal matters related to the Terms.

Miscellaneous

The obligations and promises set forth in this Privacy Policy are deemed sufficient, and its validity cannot be disputed due to a lack of monetary consideration. If either party does not enforce a particular provision or seek legal remedies, it does not mean they forfeit the right to do so later. If a court finds any part of this Privacy Policy invalid or unenforceable, the other parts will remain in effect, and the invalid portion will be interpreted as permitted by law.

This Policy creates a direct relationship between Premaha and you; it does not establish a partnership, association, joint venture, agency, or employer-employee relationship. You may not assign your rights under this Policy without our prior written consent, but we may assign this Policy to a third party at our discretion.

All notices under this Policy must be in writing and sent by email or registered mail (postage prepaid with return receipt). Notices will be considered delivered once received. Communications to Premaha should be directed to the grievance officer, and communications to you will be sent to the email address you provided at registration.

We are not responsible for delays or failures caused by events beyond our control, such as hacking, malware, internet outages, server issues, strikes, labor disputes, lockouts, war, terrorism, riots, natural disasters, epidemics, pandemics, or government actions or restrictions.

This Policy constitutes the entire agreement between Premaha and you, and replaces any previous agreements. Any changes, amendments, or waivers to its terms must be made in writing and signed by both parties or their authorized representatives to be valid and effective.

Grievance Redressal

At Premaha, we’re committed to ensuring your experience is smooth and positive. If you have any requests, grievances, or complaints, please reach out to us at [email protected]. Our team is here to assist you from 11:00 A.M. to 5:00 P.M. (Monday to Friday, excluding public holidays). We strive to respond to your concerns within 24 hours and aim to resolve them within 15 days. Your satisfaction is our priority, and we appreciate your patience as we work to address your needs.

Grievance Officer: Chitwan Singh

Child Safety Concerns

Protecting the safety of children when they use the internet is very important to us. Our website and Services are not directed towards nor intended for children, and we do not knowingly collect personal information from children. If you believe that your child may have provided us with personal information without your consent, you may inform us at [email protected].